We’re sorry if things haven’t gone to plan

We’re an Aussie startup that tries really hard to get it right, in line with our published Complaint and Dispute Resolution Procedure. If we’ve not met your expectations then you can make a complaint in one of the following ways:

How to register

1. Email us with some details at complaints@energylocals.com.au, or via the form at the bottom of this page.
2. Make sure you fill in the necessary details and sign the customer confirmation.
3. Take the form to your medical practitioner to complete and sign the medical practitioner confirmation in the form.

New South WalesEnergy and Water Ombudsman NSW

Mail: Reply Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
Fax: 1800 812 291
Email: complaints@ewoq.com.au
Web: www.ewoq.com.au

QueenslandEnergy & Water Ombudsman Queensland

Mail: PO Box 3640, South Brisbane QLD 4101
Phone: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au
Web: www.ewoq.com.au

South AustraliaEnergy & Water Ombudsman South Australia

Mail: GPO Box 2947, Adelaide SA 5000
Phone: 1800 665 565
Fax: 1800 665 165
Web: www.ewoq.com.au

Australian Capital TerritoryACT Civil and Administrative Tribunal

Mail: GPO Box 370, Canberra ACT 2601
Phone: (02) 6207 1740
Fax: (02) 6205 4855
Email: tribunal@act.gov.au
Web: www.acat.act.gov.au

VictoriaEnergy and Water Ombudsman Victoria

Mail: Reply Paid 469, Melbourne VIC 8060
Phone: 1800 500 509
Fax: 1800 500 549
Email: ewovinfo@ewov.com.au
Web: www.ewov.com.au

Read our full Complaint and Dispute Resolution Procedure